Professional Experience

BPS Cost Analytics, HP Personal Systems Commercial System & Cost Management, Houston, TX, Nov-2019 – present

Senior Analyst, Workstation Cost Management, HP Personal Systems Commercial System & Cost Management, Houston, TX, Feb. 2017 – Oct. 2019

Forecasting and Planning Analyst, Apple Inc. Retail Contact Center, Austin, TX, Jul. 2014 – Feb. 2017

Senior Business Analyst, Hewlett-Packard Company (now HP), Customer Service and Support (CSS) - Americas, Houston, TX, Apr. 2011 – Jul. 2014

Operations Research Analyst, Hewlett-Packard Company (now HP), Americas Customer Support Operations, Houston, TX, Aug. 2004 – Apr.  2011

Teaching and Research Assistant, Texas Tech University Department of Industrial Engineering (now Department of Industrial, Manufacturing, and Systems Engineering), Lubbock, TX, Aug. 2002 – May 2004

Materials Management Coop, Ethicon, Inc. - a Johnson & Johnson Company, San Angelo, TX, May 2000 – Dec. 2000

Education

Master of Business Administration, Naveen Jindal School of Management, University of Texas at Dallas, Richardson, TX, 2012

Master of Science in Industrial Engineering, Texas Tech University, Lubbock, TX, 2004

Bachelor of Science in Industrial Engineering, Texas Tech University, Lubbock, TX, 2002

Professional Development Coursework

Certifications

Selected Additional Experience

Host/Co-host, KTXT-FM, Texas Tech University, Lubbock, TX, Aug. 2002 – May 2004

Music Department Manager, Hastings Entertainment, Lubbock, TX, Aug. 2001 – Apr. 2002

Presentations

  1. Storytelling for Engineers” by Steven Myles. University of Houston Cullen College of Engineering PROMES Maximizing Your Power Weekend 2012, 7–8 September 2012
  2. University of Houston Engineering Summer Camp - Young Engineers Panel Discussion,” Hewlett-Packard Company, 21 June 2012
  3. Projecting Outsourced Contact Center Agent Availability,” by Steven Myles, Viroj Buraparate, and Sunil Kumar G. University of Pennsylvania Wharton Financial Institutions Center Contact Center Forum 2008, 28–29 February 2008
  4. Forecasting and Planning Diagnostic Techniques for Service Operations,” by Steven Myles, Viroj Buraparate, and Atul Dhawan. INFORMS 2007, 4–7 November 2007
  5. Inventory Control for Automated Drug Dispensing Machines: A Service Level Policy,” by John E. Kobza, Steven Myles, Sean Dunagan, Garrett Heath, and Surya D. Liman. INFORMS 2007, 4–7 November 2007
  6. Optimization Strategies for Resolving Inventory Problems in Customer Service Repair Centers,” by Steven Myles, Viroj Buraparate, and Terrell Thruston. INFORMS 2005, 13–16 November 2005
  7. Optimal Call Center Capacity Allocation Model,” by Will Lin, Atul Dhawan, Steven Myles, and Saravanan Venkatachalam. INFORMS 2005, 13–16 November 2005

Software

Service Positions and Activities

Fundraiser, Houston Food Bank, Jan. 2018

Board Member and Chair of the Alumni Feedback Committee, Young Guns Texas Tech Young Engineering Alumni, Mar. 2014 – present

Group Member, Young Guns Texas Tech Young Engineering Alumni, Jun. 2012 – Feb. 2014

Fundraiser, Leukemia & Lymphoma Society, Jan. 2013

Fundraiser, American Cancer Society, Jan. 2008, Jan. 2006

Student Mentor, Institute of Industrial Engineers, May 2005 – May 2006

External Vice President, Texas Tech University Chapter, Institute of Industrial Engineers, Aug. 2001 – May 2002

President, Texas Tech University Chapter, Alpha Pi Mu, Aug. 2001 – May 2002

Awards and Honors


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