Steve Myles
analytics and slow-speed distance running

About

I'm Steve Myles, a.k.a. some guy from Texas. I've been doing data analytics for over 15 years. My educational background is in industrial engineering/operations research and business. I've done independent coursework in data science as well. I enjoy using data to solve business problems. I also run distances slowly.

Professional

  • I've spent my career in the consumer electronics industry, focusing on analytics and planning.

  • An overview of my experience is below, my CV is here, and you can find me on LinkedIn.

Interests

  • Professional [+]

    • Analytics

    • Contact center and repair center operations optimization

    • Data science

    • Data visualization

    • Healthcare applications of analytics, operations research, and industrial engineering

    • Reverse supply chain management

  • Personal [+]

  • Causes [+]

    bethematch.org The Humane Society of the United States LLS

Personal

  • I am married to my lovely wife Elizabeth. She is the coolest person in the world.

  • I grew up in Lubbock, Texas and currently reside in Texas.

  • I am an Eagle Scout. Troop 543 represent.

People I Know

Education

Experience

I've done data analytics, primarily in the consumer electronics industry, for over 15 years. For more detail, please see my CV.


  • HP — Houston, TX — 2017-present [+]

    • Senior Analyst, Customer Data & Insights — November 2019 - present

      • Data analytics related to Personal Systems product cost and shipments

    • Senior Analyst, Workstation Cost Management — February 2017 - October 2019

      • Tracked product costs throughout development lifecycle for workstation products

  • Apple Inc. — Austin, TX — 2014-2017 [+]

    • Forecasting and Planning Analyst, Retail Contact Center — July 2014 - February 2017

      • Utilized operational data to forecast weekly and monthly transactional and manpower (FTE) requirements for worldwide Order Administration (September 2015 - February 2017) and phone sales and service for the Americas, EMEA, and Japan (July 2014 - August 2015)

      • Automated (via VBA) and improved (through the addition of regression and time series models, i.e., exponential smoothing) existing forecasting and planning models

  • Hewlett-Packard Company (now HP) — Houston, TX — 2004-2014 [+]

    • Senior Business Analyst, Americas Customer Service and Support — April 2011 - July 2014

      • Led a seven person team in multiple geographies to provide technical analyses and subject matter expertise for analytics, inventory control, and optimization projects.

      • Built decision support tools using business intelligence applications (Tableau and QlikView).

    • Operations Research Analyst, Americas Customer Support Operations — August 2004 - April 2011

      • Consulted on planning, forecasting, staffing, and inventory activities with internal and outsourced contact centers and repair centers in multiple geographies.

      • Developed and implemented operations research models (LP, MIP, and simulation) for contact centers and repair centers, including daily delivery of call volume across multiple contact centers and determining the disposition of repair inventory for build vs. buy decision-making.

  • Texas Tech University Department of Industrial Engineering (now Department of Industrial, Manufacturing, and Systems Engineering) — Lubbock, TX — 2002-2004 [+]

  • Ethicon, Inc. (a Johnson & Johnson Company) — San Angelo, TX — 2000 [+]

    • Materials Management Coop — May - December 2000

      • Supervised twenty-five warehouse associates and oversaw timely filling of orders.

      • Developed work standards (i.e., expected throughput) for warehouse associates.

Projects

I like to solve analytics problems. I also write simple code that can be used as a pedagogical tool; I used to code in Turbo Pascal but lately I've been using R. I enjoy working with Tableau as well.

computer-related

education-related

other

Talks & Presentations

I've presented at conferences and given talks to students.